FAQ

Refurbishing a product restores it to working order but with no commitment to restoring the product to its original state. In fact, refurbished products often come with quality grades to indicate what type of disparate components were used (and what specs therefore result).

On the other hand, remanufacturing is the rebuilding of a product to specifications of the original manufactured product. You could say ”as good as new” but with our reduced pricing and our 2-year warranty, it actually is a better deal than just “new.”

We believe remanufacturing shows more respect to the original brand and its integrity.

We source our units carefully from European insurance, telecommunications, retail and corporate sectors that often refresh their inventory. We then remanufacture the device by restoring these in specialised factories in accordance with our own quality control process.

Our units undergo a rigorous, multi-step checking progress. A unit that arrives at the factory for remanufacturing goes through the following controls:

  1. Scanning and registration.
  2. 1st manual testing.
  3. 1st computer diagnostic testing and analysis.
  4. Repair or replace stage for components.
  5. 2nd computer diagnostic testing and analysis.
  6. 2nd manual testing.
  7. Green light (or red light to repeat process)

All units require a manual check to make sure all external imperfections are identified and fixed. The computer software then measures all different benchmark criteria within the unit’s components to ensure the original specifications are met, but the human touch is still required. All our units go through a multi-stage check-and-repair cycle that draws on the best of both man and machine.

Our main product range is remanufactured products synonymous to one quality: “New Again”. Sometimes refurbish companies label their goods to indicate varying levels of quality but our remanufactured products is consistent with “New Again” quality.

In addition to our remanufactured product range, we also offer Premium Refurbished products. The only difference is standard / minimal wear and tear that is associated with a used iPhone or iPad. Further the products follow the same specifications as our Remanufactured “New Again” range.

Our remanufactured units come in an attractive retail box with the following items:

  • Our “New Again” iPhone™ unit (the latest iOS version update is included to ensure a quick set-up)
  • 5W USB Power Adapter
  • Lightning-to-USB Cable
  • Earpods*
  • Startup Instructions
*not included for iPhone 7, 8 and iPads

Yes, our Tech2Com units come with an exemplary 24-months hardware warranty and our related accessories come with a 12-months warranty. Please check our Terms & Conditions for more information.

If your product is reported as faulty during the first 14 day period, we will provide a ‘like for like’ replacement. If we do not have the product available, we may offer an alternative product as per our Warranty Policy.

If the unit does not function correctly during the warranty period, we will work with you to come to a suitable resolution. We will either have the unit repaired, free of charge, or we will exchange it for a ‘like for like’ product. Please go to MyRepair to register your repair request or see our Warranty Policy for more details.

Even when your unit is outside of the warranty period, we can assist you with required repairs. Please see our Warranty & Repairs page.

You will receive a price estimate for the repairs prior to us starting the work. Only after you give us written consent will we start the work.